Changes 311 Shelter Reservation Guide

Each morning, 311 will conduct a lottery and generate random and unique sequential reservation waitlist numbers for previous day’s entries. New entries will be added to the bottom of the previous day’s Shelter Reservation Waitlist. The Wait List Seniority Report will be updated each working day around 10 a.m. Following the update, 311 will make shelter reservations for those clients at the top of the wait list based on the number of 90-day beds released that day. Those not receiving a reservation will move up on the waitlist. Some individuals may stay at the top of the list longer if they have chosen not to stay at specific shelters. If you are at the top of the list, it is important that you call 3-1-1 or 415-701-2311, Monday through Friday, excluding holidays, between the hours of 8:30 a.m. – 4:30 p.m. so that 311 can assist you with a reservation. If you want to get added to the waitlist or have questions regarding your waitlist position, you may call our Customer Service Center 24x7x365 at 3-1-1 or 415-701-2311 or visit a Resource Center during their hours of operation. - Anyone seeking a 90-day adult emergency shelter reservation can join the Waitlist, but may have only one place on the list at a time. - You need to have a current profile in CHANGES. If you don’t have one, visit a CHANGES reservation site.