Employment

The San Francisco LGBT Community Center has the following opening(s) at this time:

Database and Development Manager

Director of Marketing and Communications

Marketing and Communications Manager

Youth Program Assistant

Employment Program Associate

Mental Health Specialist

 

JOB TITLE: Database and Development Manager

REPORTS TO: Associate Director of Development 
STATUS: Regular/Full-Time/Exempt/Part-time negotiable 
COMPENSATION: $60,000 Paid medical, vacation, holiday and personal days, generous professional development budget
 
GENERAL SUMMARY: 
The SF LGBT Center is seeking a dynamic, detail-oriented team player with excellent administrative skills to serve as the Database and Development Manager. This position will oversee the implementation and maintenance of Salesforce as a platform across departments at the Center. The right candidate should have a strong foundation in data management. Budget will be provided for trainings and certifications within the Salesforce ecosystem. The position is integral to the Center’s work of engaging clients, tracking grants, acquiring new donors, boosting donor retention and improving fundraising effectiveness. Functions as a part of the Development and Marketing department.
 
ESSENTIAL JOB FUNCTIONS:
Data Management & Gift Processing
Uphold, design, and implement data processing systems for all programs at the Center
Produce lists and reports for various campaigns including mailings, events, and major donor engagement
Coordinate with finance teams on reconciliation of Development and Finance books monthly
Track grant applications, reporting, and fulfillment across programs
Assist in the design and coordination of donor tracking systems
Make recommendations on technology platforms for gift processing, auction, project management, etc. 
 
Salesforce Transition and Implementation
Oversee the Center’s organization-wide implementation of Salesforce
Design and manage consultant contracts
Seek bids for programmatic Salesforce buildout
Coordinate with Center program staff on database needs and challenges
Make recommendations on Salesforce design
 
Management
Trains and oversees data entry across departments
Project management including timeline design and implementation
 
General Support
Assist Executive Director and Director of Development with donor moves management 
Assist Development department as needed
Assist in developing and implementing annual planning, evaluation and budget
Other Duties as Assigned 
 
QUALIFICATIONS & EXPERIENCE:
1. Commitment to the mission of the SF LGBT Center.  Demonstrated ability to work with a broad cross-section of the LGBT community with cultural competency, sensitivity and responsiveness to its varying needs.  
2. Minimum 3-5 years database experience including data management (within a fundraising context) and donor relations. 1+ year in Salesforce preferable. 
3. Experience with integrated marketing platforms. Experience with Pardot preferable.  
4. Experience managing and coaching direct reports and/or volunteer
5. Excellent administrative skills. Demonstrated proficiency is required in Windows XP and Microsoft Office 2007 and/or 360, including Excel, Word and Outlook. 
6. Must be accurate and detail-oriented and possess strong organizational and time management skills and the ability to prioritize competing priorities in a complex and fast-paced environment. This includes the ability to work under pressure with tight deadlines.
7. Strong interpersonal relationship skills, customer service skills and ability to work both independently and within a team.  
8. Must be able to handle sensitive information with tact, diplomacy and discretion. 
9. Fluency in English is required.  Bilingual or ASL skills highly desired.  
10. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and lift objects up to 30 pounds.  The employee frequently is required to use hands to finger, handle or feel; reach with hands and arms and talk or hear.   
 
THE SF LGBT CENTER 
The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:
     • Fostering greater opportunities for people to thrive. 
     
     • Organizing for our future. 
     
     • Celebrating our history and culture. 
     
     • Building resources to create a legacy for future generations. 
 
EQUAL OPPORTUNITY
The San Francisco LGBT Community Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.
 
APPLICATION PROCESS
Submit:
1. Cover letter expressing your interest
2. Resume detailing experience/qualifications 
 
SF LGBT Center
1800 Market Street
San Francisco CA 94102
www.sfcenter.org
Email: jobs@sfcenter.org 
Please include: Database and Development Manager in subject line
 
DEADLINE: 
Position open until filled.   
 
NO PHONE CALLS PLEASE

 

 

JOB TITLE: Director of Marketing and Communications 

REPORTS TO: Deputy Executive Director 
STATUS: Full time / Exempt  
COMPENSATION: $80,000/annually and competitive benefits 
SCHEDULE: Monday-Friday; flexibility and occasional evenings will be required 
 
Position Description: The Director of Marketing and Communications is a key leadership position on the Center’s staff with core responsibility for strengthening and expanding the Center’s branding, marketing and communication efforts to advance the agency’s mission and vision. This position leads the organization in demonstrating the deep impact it has on the community. It works across all teams to develop short and long-term communication, media and promotional strategies, manage media relations, video production, publications and generate content for a broad range of media platforms. This position functions as the chief marketing writer for the fundraising team and chief copy-editor for various written communications across the organization. It has a wide range of responsibilities from developing strategy to implementation. The Center is currently hiring only one marketing and communications position at either the manager or director level, depending on experience. 
 
Essential Job Functions:
1. Develop, maintain and evaluate the Center’s marketing and communications plan, oversee brand identity, voice and positioning and define key organizational messaging strategy to improve the organization’s visibility and advance its goals. 
2. Work across all departments to develop messages on LGBT community/movement issues and programmatic and strategic initiatives. Work with staff to ensure brand consistency across all marketing materials, set communications goals, institutionalize best practices, and track and report on success.  
3. Craft and execute proactive media outreach across all platforms including traditional, new media and social media. Execute rapid response for breaking news stories. Monitor incoming and external media across all platforms. 
4. Conduct all media relations (creating press advisories and releases, fielding reporter inquiries and managing press conferences). Develop and maintain relationships with bloggers, print, television and radio reporters, columnists, producers and editorial staff.  Pitch and frame news stories. Brief, prepare and media train organization’s spokespeople. 
5. Serve as project manager, editor-in-chief and chief content developer for all major communications channels and publications including social media networks, mass email, annual report, brochures, videos, blogs and more. Manage the organization’s website including writing content, managing aesthetic quality, information architecture, navigation and overall user experience.  
6. Develop fundraising messages and generate communications to grow contributed income. (Excluding grant writing). 
7. Supervise contractors including graphic designers, printers and other freelancers. Supervise volunteers and interns. 
8. Contribute to the overall strategic leadership, management and direction of the Center. Partner with all teams, Deputy Executive Director and Executive Director to achieve marketing strategies and goals and interface with the Center’s board of directors on appropriate issues. 
9. Other duties as assigned 
 
Minimum Qualifications:
1. At least five years’ experience in managing marketing/communications functions required. LGBT-related communications and marketing experience preferred.
2. Exceptional writing, editing, verbal, interpersonal, presentation and analytical skills required. 
3. Extensive experience in working with new, social and traditional media. 
4. Proven ability to manage websites and organizational brand strategy and identity. 
5. Experience in media relations including relationship building, message development, and convincing reporters and producers to create stories. Experience in crisis communications strongly desired.   
6. Strong ability to navigate and work with the constantly changing technology of successful communications. Experience across all social media platforms, analytics software, communications databases and automated email marketing tools. Experience in using data and research to tell stories highly desired.  
7. Experience managing consultants and mentoring staff. Supportive work style that motivates staff to deliver superior work, strong partnership, managerial and strategic planning skills. 
8. Strong organizational skills including budgeting, attention to detail, ability to work well under pressure and deadlines and a strong record of making good judgment calls about communication priorities and management of resources. 
9. Innovative and entrepreneurial approach, including solution oriented approaches to complex issues. Ability to learn and internalize new information, concepts and practices. Ability to think critically, analyze problems and contribute to agency leadership. 
10. Must have a strong commitment to Center’s mission and be able to work in a culturally diverse and fast-paced environment. 
 
THE SF LGBT CENTER 
The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:
     • Fostering greater opportunities for people to thrive. 
     • Organizing for our future. 
     • Celebrating our history and culture. 
     • Building resources to create a legacy for future generations. 
 
EQUAL OPPORTUNITY
The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.
 
APPLICATION PROCESS
Submit:
1. Cover letter expressing your interest
2. Resume detailing experience/qualifications
3. Writing Sample (two pages maximum)  
 
Submit to: SF LGBT Center
1800 Market Street
San Francisco CA 94102
Email: jobs@sfcenter.org
Please include: Director of Marketing and Communications in subject line
 
NO PHONE CALLS PLEASE 
 

 

JOB TITLE: Marketing and Communications Manager

REPORTS TO: Deputy Executive Director 

STATUS: Full time / Exempt  

COMPENSATION: $60,000/annually and competitive benefits 

SCHEDULE: Monday-Friday; flexibility and occasional evenings will be required 

 

Position Description: The Marketing and Communications Manager works to strengthen and expand the Center’s branding, marketing and communication efforts to advance the agency’s mission and vision. This position helps the organization demonstrate the deep impact it has on the community. It works across all teams to develop short and long-term communication, media and promotional strategies, manage media relations, video production, publications and generate content for a broad range of media platforms. This position functions as the chief marketing writer for the fundraising team and chief copy-editor for various written communications across the organization. It is responsible for implementation and coordination while working alongside the Deputy Executive Director to develop strategy. It has opportunities for future advancement. The Center is currently hiring only one marketing and communications position at either the manager or director level, depending on experience. 

 

Essential Job Functions:

  1. Oversee brand identity, voice and positioning and define key organizational messaging strategy to improve the organization’s visibility and advance its goals. Assist in the development and evaluation of the Center’s marketing and communications plan. 
  2. Work across all departments to develop messages on LGBT community/movement issues and programmatic and strategic initiatives. Work with staff to ensure brand consistency across all marketing materials, set communications goals, institutionalize best practices, and track and report on success.  
  3. Craft and execute proactive media outreach across all platforms including traditional, new media and social media. Monitor incoming and external media across all platforms. 
  4. Assist in conducting media relations (creating press advisories and releases, fielding reporter inquiries and managing press conferences). Coordinate relationships with bloggers, print, television and radio reporters, columnists, producers and editorial staff. Pitch and frame news stories. Brief, prepare and media train organization’s spokespeople. Assist in the execution of rapid response for breaking news stories.
  5. Serve as project manager, editor-in-chief and chief content developer for all major communications channels and publications including social media networks, mass email, annual report, brochures, videos, blogs and more. Manage the organization’s website including writing content, managing aesthetic quality, information architecture, navigation and overall user experience.  
  6. Develop fundraising messages and generate communications to grow contributed income. (Excluding grant writing). 
  7. Supervise contractors including graphic designers, printers and other freelancers. Supervise volunteers and interns. 
  8. Contribute to the overall strategic leadership, management and direction of the Center. Partner with all teams, Deputy Executive Director and Executive Director to achieve marketing strategies and goals and interface with the Center’s board of directors on appropriate issues. 
  9. Other duties as assigned 

 

Minimum Qualifications:

  1. At least three years’ experience in managing marketing/communications functions required. LGBT-related communications and marketing experience preferred.
  2. Exceptional writing, editing, verbal, interpersonal, presentation and analytical skills required. 
  3. Extensive experience in working with new, social and traditional media. 
  4. Proven ability to manage websites and organizational brand strategy and identity. 
  5. Experience in media relations including relationship building, message development, and convincing reporters and producers to create stories and crisis communications response strongly desired.   
  6. Strong ability to navigate and work with the constantly changing technology of successful communications. Experience across all social media platforms, analytics software, communications databases and automated email marketing tools. Experience in using data and research to tell stories highly desired.  
  7. Ability to manage consultants. Supportive work style that motivates staff to deliver superior work, strong partnership, managerial and strategic planning skills preferred. 
  8. Strong organizational skills including budgeting, attention to detail, ability to work well under pressure and deadlines and a strong record of making good judgment calls about communication priorities and management of resources. 
  9. Innovative and entrepreneurial approach, including solution oriented approaches to complex issues. Ability to learn and internalize new information, concepts and practices. Ability to think critically, analyze problems and contribute to agency leadership. 
  10. Must have a strong commitment to Center’s mission and be able to work in a culturally diverse and fast-paced environment. 

 

THE SF LGBT CENTER 

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.
     • Organizing for our future.
     • Celebrating our history and culture.
     • Building resources to create a legacy for future generations. 

 

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

 

APPLICATION PROCESS

Submit:

  1. Cover letter expressing your interest
  2. Resume detailing experience/qualifications
  3. Writing Sample (two pages maximum)

 

Submit to: SF LGBT Center

1800 Market Street

San Francisco CA 94102

Email: jobs@sfcenter.org

Please include:  Marketing and Communications Manager in subject line

 

 

 

NO PHONE CALLS PLEASE 

 

 

 

 

 

 

 

JOB TITLE:          Youth Program Assistant
REPORTS TO:         Youth Program Manager
STATUS:         Temporary/ Part-time (25 hrs/week)/Non-Exempt
            Commitment through 6/30/2018   
COMPENSATION:     $19/hour

GENERAL SUMMARY:  Under the direction of the Youth Program Manager, the Youth Program Assistant supports innovative group and drop-in programming for the Center’s youth program. The program includes drop-in and structured group programming, crisis intervention and referral services, and a dedicated youth space. Services are designed to reach disconnected lesbian, gay, bisexual, transgender, queer and questioning (LGBTQQ) youth ages 16 – 24. The program is rooted in youth trauma-informed and harm reduction models and a high percentage of program participants have experienced physical and/or sexual abuse, homelessness, engagement with criminal justice and/or foster care systems, substance use/abuse, and/or mental health challenges. The Youth Program Assistant supports drop-in and group programs in the areas of health and wellness, arts and culture, economic empowerment, leadership, and community building. 

ESSENTIAL JOB FUNCTIONS:

1.    Support programming including: drop-in activities, workshops, meal night, special events, the Center’s youth program leadership council and other youth program activities. Support may include: supervision and co-facilitation of group activities; creation of curricula and workshop materials, and coordination of services provided by collaborative partners.
2.    Participate in ongoing development of community agreements and policies related to the youth space and ensure that the provision of youth services is followed.
3.    Assist in identifying program participants who have referral, crisis intervention, case management or behavioral issues, and refer them to internal or external resources for support.
4.    Support activities conducted by collaborative partners, including maintaining appropriate relationships with partner program staff and basic understanding of referral/resource networks for transitional age youth.
5.    Execute community outreach activities at community events, festivals, conferences, resource fairs and street outreach to encourage program promotion and participation. Update and maintain youth program related social media.
6.    Ensure that data is collected and entered into database system; ensure program materials and supplies are adequate for program needs, and that the youth space is maintained.
7.    Actively participate as a member of the program team, including provision of back up for other program staff as needed.
8.    Work on evenings and week-end hours will be required. 
9.    Other duties as assigned.

QUALIFICATIONS & EXPERIENCE:
1.    Commitment to the mission of the San Francisco LGBT Community Center.  Experience and commitment to working in a multicultural environment.
2.    Minimum one year experience in working with LGBTQQ youth and demonstrated ability to work with homeless and/or marginally housed, disengaged transitional age youth (16 – 24).
3.    Experience with independent drop-in space and/or workshop facilitation strongly preferred.
4.    Ability to work within a harm reduction model and experience working in trauma informed programs as well as strong experience providing services addressing homelessness, violence, substance use, mental health, and criminal justice systems. 
5.    Strong interpersonal, communication and conflict resolution skills.
6.    Ability to maintain confidentiality. As youth services are provided within a collaborative context, position may need to meet guidelines established by collaborative partners to share confidential client information across agencies.
7.    Ability to work independently, collaboratively with supervisor or as part of a team in a fast-paced environment. 
8.    Computer/PC literacy, including Internet proficiency, Microsoft Office software and networked systems. 
9.    Fluency in English is required.  Bilingual or ASL skills highly desired.
10.    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and lift objects up to 30 pounds.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

THE SF LGBT CENTER
The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:
     • Fostering greater opportunities for people to thrive.
     • Organizing for our future.
     • Celebrating our history and culture.
     • Building resources to create a legacy for future generations.
 
EQUAL OPPORTUNITY
The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

APPLICATION PROCESS

Submit:
•    Cover letter expressing your interest
•    Resume detailing experience/qualifications
 
SF LGBT Community Center
1800 Market Street
San Francisco CA 94102
www.sfcenter.org
Email: jobs@sfcenter.org
Or fax to: (415) 865-5501

Please include: Youth Program Assistant in subject line

NO PHONE CALLS PLEASE

Application Deadline: Open until Filled
 

 

JOB TITLE:                  Employment Program Associate

REPORTS TO:             Director of Economic Development

STATUS:                      Full-Time/ Non-Exempt/ Permanent

COMPENSATION:        $21.00 Per Hour (Annual Salary is $43,680). Competitive Salary includes paid medical insurance, paid vacation time, personal days, health days, and holidays

SCHEDULE:                 Monday-Friday; flexibility and occasional evenings will be required

GENERAL SUMMARY:  Under the direction of the and Director of Economic Development, the Employment Associate is responsible for supporting the Center’s Employment Services programs, providing vocational case management, placement, and referrals services, supporting the Transgender Employment Program’s mentoring services, and conducting outreach and retention support to participants and community partners. Furthermore, the Employment Services Associate supports the administrative, reporting, outreach, and enrollment activities for the Center’s Employment Services programs. 

Learn more about the Center’s Trans Employment Program here: www.transemploymentprogram.org and the Center at www.sfcenter.org   

ESSENTIAL JOB FUNCTIONS:

  • Work with the Director of Economic Development and team to develop and implement program goals, plans, and timelines.
  • Conduct intakes, assess client services eligibility, identify immediate needs, provide employment services, and link them to the appropriate services.  
  • Support the Trans Employment Program’s mentorship services including recruiting program participants, monitoring mentoring relationships, conducting activities or networking groups for mentors/mentees, and develop further systems to increase program efficiency.  Recruit, train and support professional mentors and connect with Employment Specialist to identify mentees and match mentors.
  • Provide vocational case management services and retention support to transgender, gender non-conforming participants. 
  • Assist in writing and development of program materials and resources, including outreach materials, referral resource materials, and resources for program participants, social media based outreach materials and other program materials.
  • Support administrative and client retention services including program evaluation, accurately documenting client services, and collecting and entering client data.   
  • Support the outreach efforts for Center’s Trans and LGBTQ Employment Services programs, including:  conducting recruitment at external events, planning and coordination of special events, drafting of communications and outreach materials, serving as a liaison for referral agencies, and development/ maintenance of outreach database / contact lists.
  • Provide other program support including; attending collaborative meetings, monitoring the activities of partners, serving as a liaison for all activities related to the mentoring program and/or collaborative activities, assist in preparation of client services data for program and grant reports, and other activities to support the Employment Services programs.
  • Actively participate as a member of the Economic Development Department, including supporting program activities and general Center functions as appropriate.
  • Develop and maintain community resources. Schedule and conduct outreach with outside agencies to increase referrals and awareness of the Center’s Employment Services programs including the Center’s Trans Employment Program.
  • Perform other related duties as assigned by supervisor.

Qualifications & Experience

1.     Sensitivity and commitment to the transgender community and familiarity with the diversity of transgender, lesbian, gay, and bisexual identities and experiences are required. Experience working with the transgender community is required.

2.     A minimum of one year of experience in workforce development or employment services, community development, case management, volunteer management and/or related experience. Additional related experience will be considered.

3.     Spanish bilingual skills highly desired. Fluency in English is required. 

4.     Detail-oriented, hardworking, and able to complete paperwork accurately and in a timely manner.

5.     Understanding of local resources, local and state employment laws, and employment resources for the transgender communities.

6.     Strong interpersonal relationship skills and ability to work both independently and within a team-oriented organizational structure. Commitment to detail and teamwork is a must.

7.     Strong verbal and written communications skills.

8.     Computer proficient in MS Office or similar programs, understanding of concept of relational database, competent in using Internet and excellent research abilities. Social media and web marketing skills a plus.

9.     Innovative and entrepreneurial approach, including solution oriented approaches to complex issues. Ability to adapt to changing environment and priorities.

10.  Commitment to the mission of the San Francisco LGBT Community Center.  Experience and commitment to working in a multicultural environment.

11.  Must be able to work in a culturally diverse and fast paced environment.

12.  Requires flexibility in working some evening and/or week-end hours.

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies.

The Center’s strategies inspire and strengthen our community by:

 

     • Fostering greater opportunities for people to thrive.

     • Organizing for our future.

     • Celebrating our history and culture.

     • Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

APPLICATION PROCESS

Submit both resume and cover letter expressing your interest, experience, and qualifications to:

The SF LGBT Community Center

1800 Market Street

San Francisco CA 94102

www.sfcenter.org

Email: jobs@sfcenter.org

Or fax to: (415) 865-5501

Please include: Trans Employment Services Associate in subject line

NO PHONE CALLS PLEASE

DEADLINE: Open until filled 

JOB TITLE:                               Mental Health Specialist
 
REPORTS TO:                         Youth Program Manager
 
COMPENSATION:               $50,000 - $55,000 annually, depending on experience.
 
Paid medical, vacation, holiday and personal days
 
STATUS:                            Full-Time/Exempt  
 
GENERAL SUMMARY:  The Mental Health Specialist is responsible for the delivery of culturally responsive, and trauma-informed mental and behavioral health services for lesbian, gay, bisexual, transgender, queer & questioning (LGBTQQ) youth who participate in the Center’s Youth Program, primarily serving homeless and disconnected, transitional age youth (TAY) between the ages of 16 and 24.  The Mental Health Specialist provides crisis intervention triage, counseling, and referral services in individual and group settings. The Mental Health Specialist will consult on cases and interventions with the Youth Program Team.  As a member of the Center’s direct services team, the Mental Health Specialist supports the overall agency mission to provide access to resources, opportunities and connection with each other in a safe, trauma-informed environment.
 
ESSENTIAL JOB FUNCTIONS:
 
Key Responsibilities:
 
·      Crisis Intervention Triage Responsibilities: Provide drop-in crisis intervention triage for Youth Program participants, including, as needed, intake, mental health screening, needs & strengths assessment, and referral to community-based behavioral health care.  Crisis intervention clients may self-refer or may be identified/referred by the Youth Program Team members or a collaborative partner. 
 
·      Counseling & Referral Responsibilities: Provide crisis intervention and trauma recovery counseling to program participants by appointment and drop in. Provide mental and behavioral health case management including assessment, referral, linkage and follow-up with community-based resources.  The Mental Health Specialist will identify evidence-based, time-limited, client empowerment-focused, preventative and harm reductive intervention strategies for all multi-session clients, which may include individual or group interventions. Concurrent caseload will not exceed 15 clients.  Management will establish annual deliverable objectives with Mental Health Specialist.
 
·      Treatment Setting Responsibilities: Work cooperatively with Youth Program Team and management in achieving overall program objectives and maintaining program policies and guidelines. Consult with Youth Program team to review individual cases and intervention strategies.  Communicate regularly and collaborate with community provider partners, including the Queer Service Providers Network and Gender Specialist Meeting, to maintain an integrated system of care for program participants. Attend all required trainings and meetings. Establish and attend regular meetings with external clinical supervisor. The Center provides the Mental Health Specialist with access to clinical supervision.
 
·      Documentation Responsibilities: Record timely progress and referral notes in client case files. Develop and regularly maintain assessment records, case plans and case notes for multi-session counseling clients. Provide Youth Program team with appropriate updates in support of the health and recovery needs of the client.  Provide reports, statistics, written narratives and other administrative documentation as required by management. Provide statistical and narrative descriptions for funder and grant reports as needed.
 
General Program Duties:
 
·         Provide crisis intervention triage, counseling, case management and related behavioral and mental health services as detailed above.
 
·         Actively participate as a member of the program team, including provision of back up support for other Youth Program staff as needed.
 
·         Provide brief trainings for program staff that update best practices in trauma-informed and harm reduction service provision.
 
·         Other duties assigned by Youth Program Manager.
 
Qualifications & Experience
 
1.      Masters degree in behavioral sciences, social work or related field. Licensed or license eligible.
 
2.      Must have training and experience in crisis counseling.  Must have knowledge of evidence-based trauma recovery interventions, including time-limited, client-empowerment focused therapeutic modalities such as cognitive and group therapy.
 
3.      At least one year case management experience with in-home or community-based behavioral health services for children and families, youth in foster care, or juvenile justice-involved youth.
 
4.      At least one year experience with LGBTQQ youth and demonstrated ability to work with homeless and/or marginally housed transitional age youth. Experience with minors desired.
 
5.      Strong communication and conflict management skills.
 
6.      Experience working collaboratively with multiple agencies.  Well-established knowledge of San Francisco’s community-based behavioral health and youth service resources desired.
 
7.      Ability to work independently, collaboratively with supervisor, or as part of a team in a fast-paced, harm reduction environment. 
 
8.      Able to obtain clearance on criminal background check (fingerprinting) and TB test if employment is offered.
 
9.      Computer/PC literacy, including Internet proficiency, Microsoft Office software and networked systems.  
 
10.  Fluency in English required.  Bilingual or ASL skills highly desired. 
 
11.  The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and lift objects up to 30 pounds.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  
 
SF LGBT COMMUNITY CENTER
 
The mission of the San Francisco Lesbian Gay Bisexual Transgender Community Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:
 
     • Fostering greater opportunities for people to thrive.
     • Organizing for our future.
     • Celebrating our history and culture.
     • Building resources to create a legacy for future generations.
 
EQUAL OPPORTUNITY
 
The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status, or any other basis prohibited by statute.
 
APPLICATION PROCESS
 
Submit both resume and cover letter expressing your interest, experience and qualifications to:
 
SF LGBT Center
 
1800 Market Street
 
San Francisco CA  94102
 
Email: jobs@sfcenter.org
 
Or fax to:(415) 865-5501
 
Please include: Mental Health Specialist in the subject line
 
NO PHONE CALLS PLEASE
 
DEADLINE: Open until filled.