Employment

The San Francisco LGBT Community Center has the following opening(s) at this time:

Associate Director of Development

Community Programs Specialist

Employment Services Specialist

JOB TITLE:                  Associate Director of Development  

REPORTS TO:             Director of Development and Marketing

STATUS:                      Full-Time/Exempt.

COMPENSATION:         $70,000  

Paid medical, vacation, holiday and personal days

GENERAL SUMMARY:

The SF LGBT Center is seeking a dynamic team player with excellent project management and event planning experience to serve as the Associate Director of Development. The position works with staff and board members to develop strategies and plans to acquire new donors, boost donor retention and improve fundraising effectiveness. This position manages the Center’s annual fund, annual fundraising gala and donor cultivation events. This is a leadership position within the Center’s development team with opportunities for future advancement.  

ESSENTIAL JOB FUNCTIONS:

Project Management:

Manage the Center’s Annual Fund. Manage direct mail, phone banks, peer-to-peer fundraising, and other strategies for donor engagement. Manage timelines, track activities and assure timely completion of fundraising campaigns and various deliverables for the Development Department. Co-create, write, and disseminate solicitation and stewardship materials.

Build and manage a donor moves management process in the effort to cultivate and sustain lifelong relationships with contributors to the Center. Set priorities and schedule for donor engagement providing ongoing support to solicitors including the Executive Director, Director of Development and Marketing, board members, and volunteers.

Oversee prospect research. Identify and track donor prospects through analysis of giving history, donor interest, and utilization of external research tools. Build and share donor prospect profiles for use by solicitors.

Event Planning and Implementation:

Oversee the planning and implementation of successful fundraising, cultivation, and some media/program events. Manage event contractors supporting annual fundraising gala.

Establish and steer project timelines, ensure revenue, and expense budget fulfillment. Build and execute strategy for effective fundraising activities including ticket sales, auctions, verbal asks, raffles, and in-kind contributions.

Build and sustain volunteer teams for specific activities. Work with board and staff to develop event themes, engage networks and inspire participation across the agency. Oversee all event and auction logistics.     

Donor and Partner Engagement:  

Establish and maintain relationships with segments of individuals, in-kind contributors, groups, and some institutional partners. Develop strategies for optimal engagement opportunities and drive contributions from assigned segments. Fulfill corporate sponsorships. Foster strong public relations among stakeholders.    

Evaluation:

In partnership with the Director of Development and Marketing and the Development Associate, create and disseminate reports that track effectiveness of fundraising activities and campaigns and analyze for strategy development.  

General Support:

Work with the Director of Development to develop the donor/contributed income revenue strategy. Assist in developing and implementing systems, annual planning, evaluation and budget. Participate in the Center’s Management team. Serve as a key team member for day-to-day operations. Supervise volunteers, interns, contractors and possibly staff (in the future). Comply with fundraising policies and best practices. Maintain high standards of personal ethics, professionalism and respectful communication.

Other Duties as Assigned

QUALIFICATIONS & EXPERIENCE:

1.     Commitment to the mission of the SF LGBT Center.  Demonstrated ability to work with a broad cross-section of the LGBT community with cultural competency, sensitivity and responsiveness to its varying needs. 

2.     Minimum four years of fundraising experience including project management, event planning and data management. Management, strategy and planning experience highly desired. Contractor, volunteer and intern supervision experience also highly desired.

3.     Experience with donor management software required. Experience in Salesforce and/or Exceed software strongly desirable.

4.     Strong writing, editing, proofreading skills, and oral communication skills preferred.

5.     Excellent administrative skills. Demonstrated proficiency is required in Windows XP and Microsoft Office 2007 and/or 360, including Excel, Word and Outlook.

6.     Must be accurate and detail-oriented and possess strong organizational and time management skills and the ability to prioritize competing priorities in a complex and fast-paced environment. This includes the ability to work under pressure with tight deadlines.

7.     Innovative and entrepreneurial approach including solution-oriented approach to complex issues.

8.     Strong interpersonal relationship skills, customer service skills and ability to work both independently and within a team. 

9.     Must be able to handle sensitive information with tact, diplomacy and discretion.

10.  Fluency in English is required. Bilingual or ASL skills highly desired. 

11.  The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and lift objects up to 30 pounds. The employee frequently is required to use hands to finger, handle or feel; reach with hands and arms and talk or hear.  

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies.

The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.
     • Organizing for our future.
     • Celebrating our history and culture.
     • Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

APPLICATION PROCESS

Submit:

1.     Cover letter expressing your interest

2.     Resume detailing experience/qualifications

SF LGBT Center

1800 Market Street. San Francisco CA 94102

www.sfcenter.org

Email: jobs@sfcenter.org Or fax to: (415) 865-5501

Please include: Associate Director of Development in subject line

DEADLINE:

Position open until filled.  

NO PHONE CALLS PLEASE

JOB TITLE:                           Community Programs Specialist

REPORTS TO:                     Community Programs Manager

STATUS:                               Regular/Non-Exempt/Full-Time 

COMPENSATION:             $20 - $21 / hour, depending on experience. Paid medical insurance, paid vacation, holidays and personal days.

SCHEDULE:                         Monday-Friday and Tuesday-Saturday rotating schedule; flexibility and evenings will be required.

The SF LGBT Center is seeking a detail-oriented team player with excellent communication and problem solving skills to serve as the Community Programs Specialist. The position works with the Community Programs staff and Center volunteers with a focus on community and partner engagement, outreach efforts, and in-person, phone, and web-based information and referral services. The ideal candidate will be a detail-oriented team player with excellent communication and people skills who can problem-solve and handle pressure and changing prioritizes.

GENERAL SUMMARY:  The Community Programs Specialist is a member of the Center's Community Programs team and works in a collaborative capacity to provide skilled program support. Under the supervision of the Community Programs Manager, the Community Programs Specialist is responsible for coordination of outreach and community engagement efforts, provision of in-person, phone, and web-based information and referral services, working with volunteers, coordinating grant-related activities, and special projects as assigned. The ideal candidate will be a detail-oriented team player with excellent communication and people skills who can problem-solve and handle pressure and changing prioritizes.

ESSENTIAL JOB FUNCTIONS:

Community Engagement

·         Coordinate outreach and community engagement efforts.

  • Assist in the coordination of community programs and responses on current events and community issues including: lectures, readings, town hall meetings, celebrations, and arts and culture programs.
  • Coordinate projects and or grant-related activities.
  • Assist in the coordination of Center Pride month activities.

Information and Referral Program

  • Provide direct person to person, telephone, and electronic communication to the public regarding Center and community information and resources.
  • Provide support and evaluation for volunteers for the Center’s Welcome Desk and Information and Referral (I&R) desk, ensuring highest possible client service delivery. Provide staff back up for the I&R desk.
  • Contribute to data entry and regular updates of the I&R database and data analysis.
  • Work with Facilities staff and program staff to provide conflict resolution and de-escalation assistance, as needed.

Volunteer Program        

  • Work with Operations staff and Technical staff to keep Cyber Center equipment in operating condition and to provide conflict resolution and de-escalation assistance, as needed.
  • Assist with volunteer recruitment and training volunteers.  Participate in planning and implementation of volunteer appreciation and professional development for volunteers.
  • Support basic volunteer coordination for Center programs and services, including recruitment, training and scheduling of volunteers for specific program activities. 

Other Duties

·         Actively participate as a member of the Community Programs team including provision of back up for other program staff as needed.

·         Support special projects, including participating in the long and short term program planning, implementation of program activities, events, and initiatives, and tracking of statistics and evaluation data.

·         Other duties assigned by Community Programs Manager.

·         Work on evenings and weekend hours will be required.

Qualifications & Experience

1.       Commitment to the mission of the San Francisco LGBT Community Center. Experience and commitment to working in a multicultural environment.

2.       Minimum two-year experience working in community organizing, crisis management, direct service, and/or program coordination. Demonstrated ability to work with a broad cross-section of the LGBT community.

3.       Experience working collaboratively with multiple agencies desired.  

4.       Strong familiarity with LGBT resources, including, but not limited to: health and wellness, housing, legal, employment, and social activities.

5.       Fluency in English is required.  Bilingual or ASL skills highly desired. 

6.       Excellent customer-service abilities. Ability to communicate with tact and diplomacy.

7.       Excellent judgment and people skills, ability to work with stakeholders in a sensitive and effective manner. Ability to maintain strong boundaries. Strong communication, conflict resolution, de-escalation, and crisis management skills. Ability to maintain confidentiality. 

8.       Strong interpersonal relationship skills and ability to work both independently, collaboratively with supervisor, and within a small team-oriented organizational structure. Ability to build strong partnerships across boundaries, roles, or socio-economic status.  

9.       Strong administrative skills and computer literacy, including Internet proficiency, Microsoft Office, Google Docs, and database programs. Experience with Salesforce a plus. 

10.   The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and lift objects up to 30 pounds.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.
     • Organizing for our future.
     • Celebrating our history and culture.
     • Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

APPLICATION PROCESS

Submit both resume and cover letter expressing your interest, experience and qualifications to:

The SF LGBT Community Center
1800 Market Street
San Francisco CA   94102
Email: jobs@sfcenter.org
Please include Community Programs Specialist in the subject line.

NO PHONE CALLS PLEASE

DEADLINE: Open until filled. Interviews to begin in March 2017.

Job Title:                    Employment Services Specialist

Reports to:                 Director of Economic Development/ Manager of Employment Services

Type:                          Regular / Full-Time/Non-Exempt

Compensation:          $43,680 - competitive salary, full health benefits, paid vacation and holiday

General Summary: Under the direct supervision of the Employment Services Manager and Director of Economic Development, the Employment Services Specialist is responsible for client amassment, management, and implementation.  The Employment Services Specialist provides job search, case management, and placement assistance to the Center’s Trans Employment Program and LGBTQ Employment Services clients with multiple barriers to employment.

PROGRAM OBJECTIVE:

Assess and assist job seeker clients with identifying and addressing job ready barriers to employment. Increase the number of transgender, GNC, LGBTQ people who have stable employment and/or access to training programs by means of empowerment/case management/job search assistance.

Essential Job Functions:

Employment Counseling/Case Management/Job Search & Placement Assistance:

•         Provides job search, intake, case management, and placement assistance to Trans Employment Program and Center clients and follow-up services after placement, maintaining contact with supervisors and clients. Makes appropriate job referrals and assists with the job match.

•         Assesses clients’ occupational skills and interests as they pertain to the local job market and assists them in setting and reaching appropriate employment objectives. Provides career, vocational and employment counseling, and assists in the development of an Employment Action Plan by determining clients’ educational and professional qualifications and transferable skills.

•         Assists clients in identifying appropriate short and long-term employment objectives; maps out strategies for reaching employment objectives; provides corresponding job development; and supports the client throughout the job search.

•         Helps clients to navigate the Center and collaborative services to pursue their employment goals through job search workshops, life skills classes, resource referrals.

•         Provides case management and referrals for participant support services as necessary, including: counseling, legal, crisis intervention, housing, transportation, and medical.

Workshop Facilitation and Classroom Instruction:

•         Coordinates and facilitates job search workshops and life skills classes tailored specifically for trans/GNC/LGBTQ community members with multiple barriers to employment on a variety of topics including: resume and cover letter writing; completing employment applications; interviewing techniques; networking; effective workplace communication; pre-job fair tips; and others.

•         Coordinates and conducts individual and group instruction through demonstration, lecture, guest speakers, cooperative learning activities and other modalities of teaching which address learning style differences and potential learning disabilities.

Community Relations, Events, and Coordination:

•         Collaborate with community partners and support local movement building efforts and community events including TDOR, TDOV, and others.

•         Represents the Center and Trans Employment Program in related community forums and at networking events.

•         Coordinate reoccurring workshops and groups including Trans Job Club, Networking events, Transcode, and others as needed. 

Program Administration:

•         Ensures compliance with agency and funding reporting requirements including contract documentation for two government contracts.

•         Responsible for tracking and reporting client progress. With the support program assistant maintain all administrative standards including client files, case notes, client follow-up, and monthly, quarterly, and annual program reports. Maintain client files and ensure client confidentiality for program participants. 

•         Maintains participant case records, program data, and other records as needed.

•         Assists in preparation for program audits and monitoring visits.

•         Actively participate as a member of the Economic Development team, including supporting Economic Development program activities, and general Center functions as appropriate

Qualifications:

•         Commitment to the mission of the San Francisco LGBT Community Center.  Experience and commitment to working in a diverse environment.

•         Minimum two years’ experience working in workforce development

•         Experience working with the Transgender/ GNC/ LGBTQ community and a knowledge of transgender community issues required.

•         Strong communication and conflict resolution skills, ability to maintain confidentiality. 

•         Strong verbal and written communication skills.

•         Detail-oriented and able to complete paperwork accurately and in a timely manner.

•         Ability to work both independently and within a team oriented organizational structure.

•         Innovative and entrepreneurial approach, including solution oriented approaches to complex issues. Ability to adapt to changing environment and priorities.

•         Basic knowledge of employment law and human resource issues as they relate to hiring, recruiting and interviewing candidates

•         Must be able to work in a culturally diverse and fast paced environment.

•         Computer proficient in MS Office or similar programs, understanding of social media, CRM, research experience a plus

•         Experience providing services such as employment counseling, case management and job development to adults from various professional backgrounds with barriers to employment, is required.

•         Fluency in English is required.  Spanish bilingual skills desired. 

THE SAN FRANCISCO LGBT COMMUNITY CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies.

The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.

     • Organizing for our future.

     • Celebrating our history and culture.

     • Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer.  People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or intersex are encouraged to apply.  The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment.  No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status, or any other basis prohibited by statute.

APPLICATION PROCESS

Submit both resume and cover letter explaining your interests and qualifications to:

The SF LGBT Community Center

1800 Market Street

San Francisco CA  94102

Email: jobs@sfcenter.org

Or fax to: (415) 865-5501

NO PHONE CALLS PLEASE

DEADLINE: Open until filled.