Employment

The San Francisco LGBT Community Center has the following opening(s) at this time:

Community Programs Assistant

Community Programs Coordinator

Economic Development Associate

Mental Health Specialist

JOB TITLE:                     Community Programs Assistant

REPORTS TO:                     Community Programs Manager

STATUS:                               Regular/Non-Exempt/Full-Time 

COMPENSATION:             $19 / hour. Paid medical insurance, paid vacation, holidays and personal days.

SCHEDULE:                         Monday-Friday or Tuesday-Saturday schedule; flexibility and evenings may be required.

GENERAL SUMMARY:  The Community Programs Assistant is a member of the Center's Community Programs team and works in a supportive capacity on the team to provide program and administrative support. Under the supervision of the Community Programs Manager, the Community Programs Assistant is responsible for maintaining administrative systems, supporting the recruitment, training and scheduling of volunteers, coordinating and troubleshooting CyberCenter activities, providing information and referral services as needed, and assisting the team with community building activities and special projects as assigned. The ideal candidate will be a detail-oriented team player with excellent communication and people skills who can problem-solve and handle pressure and changing prioritizes, while supporting a small team and a large volunteer program.

ESSENTIAL JOB FUNCTIONS:

  • Coordinate recruitment and onboarding of new Center volunteers, including training volunteers on protocols, procedures, and cultural competency.
  • Participate in planning and implementation of volunteer appreciation and professional development for volunteers.
  • Schedule, support, and evaluate volunteers for the Center’s Welcome and Information & Referral (I&R) Program, ensuring highest possible client service delivery.
  • Provide staff back up for the Welcome Desk / I&R Program. Provide direct person to person, telephone, and electronic communication to the public regarding Center and community information and resources, as needed.
  • Work with Facilities staff and Community Programs staff to provide conflict resolution assistance, as needed.
  • Maintain Center bulletin boards and provision of collateral materials in public areas of the facility. 
  • Contribute to data entry and updates of the I&R database and referral tracking data analysis.
  • Schedule CyberCenter volunteers and provide staff back-up, ensuring smooth visitor experiences in the CyberCenter.
  • Support special projects, including participating in the long and short term program planning, implementation of program activities, events, and initiatives, and tracking of statistics and evaluation data.
  • Assist in the coordination of community programs and responses on current events and community issues including: lectures, readings, town hall meetings, celebrations, marches and/or media responses and press conferences.
  • Assist in the coordination of Center Pride month activities.
  • Other duties assigned by Community Programs Manager.
  • Work on evenings and weekend hours will be required.

Qualifications & Experience

1.       Commitment to the mission of the San Francisco LGBT Community Center. Experience and commitment to working in a multicultural environment.

2.       Minimum one-year experience working in non-profit, community organizing, volunteer management, crisis management and/or program coordination. Demonstrated ability to work with a broad cross-section of the LGBT community. 

3.       Excellent customer-service abilities. Ability to communicate with tact and diplomacy.

4.       Excellent judgment and people skills, ability to work with stakeholders in a sensitive and effective manner. Ability to maintain strong boundaries. Strong communication, conflict resolution, de-escalation, and crisis management skills. Ability to maintain confidentiality. 

5.       Strong administrative skills and computer literacy, including Internet proficiency, Microsoft Office Software, Google Docs, and database programs. Experience with Salesforce a plus. 

6.       Familiarity with LGBT resources, including, but not limited to: health and wellness, housing, legal, employment and social activities.

7.       Strong interpersonal relationship skills and ability to work both independently, collaboratively with supervisor, and within a small team-oriented organizational structure. Ability to work across boundaries, roles or socio-economic status.  

8.       Fluency in English is required.  Bilingual or ASL skills highly desired. 

9.       The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and lift objects up to 30 pounds.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.
     • Organizing for our future.
     • Celebrating our history and culture.
     • Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

APPLICATION PROCESS

Submit both resume and cover letter expressing your interest, experience and qualifications to:

Email: jobs@sfcenter.org
Please include Community Programs Assistant in the subject line.

NO PHONE CALLS PLEASE

DEADLINE: Open until filled. 

JOB TITLE:                                Community Programs Coordinator

REPORTS TO:                          Community Programs Manager

STATUS:                                    Regular/Non-Exempt/Full-Time 

COMPENSATION:               $21 / hour. Paid medical insurance, paid vacation, holidays and personal days.

SCHEDULE:                             Monday-Friday or Tuesday-Saturday rotating schedule; flexibility and evenings will be required.

GENERAL SUMMARY:  The Community Programs Coordinator is a member of the Center's Community Programs team and works in a collaborative capacity to provide skilled program coordination. Under the supervision of the Community Programs Manager, the Community Programs Coordinator is responsible for coordination of outreach and community engagement efforts, establishing and maintaining interagency collaborations, supporting volunteer development, coordinating grant-related activities, provision of in-person, phone, and web-based information and referral services, and special projects as assigned. The ideal candidate is a detail-oriented team player with excellent communication and people skills, is familiar with resources in San Francisco, and can problem-solve and handle pressure and changing prioritizes.

ESSENTIAL JOB FUNCTIONS:

Community Engagement

  • Coordinate outreach and community engagement efforts, in conjunction with Center staff and external partner organizations.
  • Establish and maintain interagency collaborations, including community and external partner engagement.
  • Develop and document LGBTQ-specific and culturally competent referrals and resources in the Bay Area.
  • Represent the Center in outreach efforts, such as community events, resources fairs, and partnership events.
  • Assist in the planning and implementation of community building activities and responses on current events and community issues including: lectures, readings, town hall meetings, celebrations, and arts and culture programs.
  • Coordinate projects and/or grant-related activities.
  • Assist in the coordination of Center Pride month activities.

Information and Referral Program

  • Provide direct person to person, telephone, and electronic communication to the public regarding Center and community information and resources.
  • Provide support and evaluation for volunteers for the Center’s Welcome Desk and Information and Referral (I&R) program, ensuring highest possible client service delivery. Provide staff back up for the Welcome Desk.
  • Contribute to data entry and regular updates of the I&R database and data analysis.
  • Work with Facilities staff and program staff to provide conflict resolution and de-escalation assistance, as needed.

Volunteer Program        

  • Assist with advanced training of I&R volunteers. Participate in planning and implementation of volunteer appreciation and professional development for volunteers.
  • Support volunteer activities for Center programs and services, including recruitment, training and scheduling of volunteers for specific program activities. 
  • Support Community Programs staff as needed to back up CyberCenter, ensuring smooth visitor experience and provide conflict resolution and de-escalation assistance, as needed.

Other Duties

  • Actively participate as a member of the Community Programs team including provision of back up for other program staff as needed.
  • Support special projects, including participating in the long and short term program planning, implementation of program activities, events, and initiatives, and tracking of statistics and evaluation data.
  • Other duties assigned by Community Programs Manager.
  • Work on evenings and weekend hours will be required.

Qualifications & Experience

  1. Commitment to the mission of the San Francisco LGBT Community Center. Experience and commitment to working in a multicultural environment.
  2. Minimum two-year experience working in community organizing, crisis management, direct service, and/or program coordination. Demonstrated ability to work with a broad cross-section of the LGBT community.
  3. Strong familiarity with LGBT resources in the Bay Area, including, but not limited to: health and wellness, housing, legal, employment, and social activities.
  4. Experience working collaboratively with multiple agencies.  
  5. Fluency in English is required.  Bilingual or ASL skills highly desired.
  6. Excellent customer-service abilities. Ability to communicate with tact and diplomacy.
  7. Excellent judgment and people skills, ability to work with stakeholders in a sensitive and effective manner. Ability to maintain strong boundaries. Strong communication, conflict resolution, de-escalation, and crisis management skills. Ability to maintain confidentiality.
  8. Strong interpersonal relationship skills and ability to work both independently, collaboratively with supervisor, and within a small team-oriented organizational structure. Ability to build strong partnerships across boundaries, roles, or socio-economic status.  
  9. Strong administrative skills and computer literacy, including Internet proficiency, Microsoft Office, Google Docs, and database programs. Experience with Salesforce a plus.
  10. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and lift objects up to 30 pounds.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

     • Fostering greater opportunities for people to thrive.
     • Organizing for our future.
     • Celebrating our history and culture.
     • Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

APPLICATION PROCESS

Submit both resume and cover letter expressing your interest, experience and qualifications to:

The SF LGBT Community Center
1800 Market Street
San Francisco CA   94102
Email: jobs@sfcenter.org
Please include Community Programs Coordinator in the subject line.

NO PHONE CALLS PLEASE

DEADLINE: Open until filled. 

JOB TITLE: Economic Development Associate
REPORTS TO: Director of Economic Development STATUS: Full-Time/ Non-Exempt/ Permanent
COMPENSATION: $19.00 Per Hour (Annual Salary is $39,520. Competitive Salary includes paid medical insurance, paid vacation time, personal days, health days, and holidays)
SCHEDULE: Monday-Friday; flexibility and occasional evenings will be required
 
GENERAL SUMMARY: The Economic Development Associate is a vital member of the Center's Economic Development team, and works in a supportive capacity on the team to ensure that all of our Employment Services, Trans Employment Program (TEP), and Small Business programs are building the economic security of our participants. The Associate provides skilled administrative and program support to the Economic Development program teams and the Director of Economic Development.
Overall responsibilities include assisting in reporting and communications (TEP social media, reports, client tracking, and follow-up), appointment scheduling and assisting clients over the phone, helping to market our events and programs, and data entry. Administrative support for Economic Development Director as needed includes scheduling, prioritization, maintaining administrative systems, and communicating with participants. Also, supporting Employment Services and Small Business teams in tracking client goals and reporting compliance.
The ideal candidate will be organized, able to prioritize projects and work on deadlines in a dynamic, fast- paced environment with grace.
 
ESSENTIAL JOB FUNCTIONS:
1. Assist the Economic Development team with implementing outreach, events, and marketing strategies to increase overall awareness of our services and to recruit participants.
2. Assist and coordinate special events for the department as needed, including Economic Justice Month.
3. Provide administrative support for program staff including data entry, tracking of program statistics and deliverables, scheduling client appointments and workshops, and following up with clients.
4. Assist with tracking client goals and reporting compliance using the City Grant Management System, Salesforce, and Excel.
5. Partner with Director of Communications to create and send monthly newsletters to Economic Development program participants.
6. Support Economic Development Director as needed including scheduling, partnership management, and maintaining administrative systems.
7. Support a variety of internal programs and partner events including small business, employment, and economic empowerment events.
8. Strong communication, writing, and social media skill required. Serve as support for department social media, newsletters and list serves.
9. Perform other duties as assigned. Ability to work some nights and weekends for events as needed.
 
QUALIFICATIONS
1. Excellent judgment and people skills, ability to work with stakeholders in a sensitive and effective manner. Ability to communicate with tact and diplomacy, ability to maintain strong boundaries and confidentiality when needed.
2. Extremely organized, efficient and detailed oriented.
3. Strong administrative skills, including proficiency in Windows, Excel, Word and database programs required.
4. Has the ability to prioritize competing priorities in a dynamic and fast paced environment.
5. Excellent problem solver, able to bring creativity to finding win-win solutions, excels at working through the complexity of situations.
6. Ability to handle pressure with grace and humor, works well under tight deadlines.
7. Excellent oral and written communication skills. Effectively communicates with a wide range of audiences.
8. Strong interpersonal relationship skills and ability to work both independently and within a team- oriented organizational structure. Ability to build strong partnerships across work styles, backgrounds, and experiences.
9. The ability to work effectively in a diverse environment with people of all races, abilities, ages and class.
10. Knowledge of and familiarity working with the San Francisco's lesbian, gay, bisexual, transgender, and queer communities and commitment to the mission and vision of the Center.
11. Committed to working and addressing economic issues impacting the LGBTQ community. Especially a commitment to: cultural awareness, racial equity, and working with transgender/GNC communities.
12. Fluency in English is required. Spanish bilingual skills highly desired.
13. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
 
The SF LGBT Center
The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies.
 
The Center’s strategies inspire and strengthen our community by:
Fostering greater opportunities for people to thrive.
Organizing for our future.
Celebrating our history and culture.
Building resources to create a legacy for future generations.
 
EQUAL OPPORTUNITY
The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.
 
APPLICATION PROCESS
Submit both resume and cover letter expressing your interest, experience, and qualifications to:
 
The SF LGBT Community Center 1800 Market Street
San Francisco CA 94102  www.sfcenter.org
Email: jobs@sfcenter.org Or fax to: (415) 865-5501
 
Please include: Economic Development Associate in subject line
 
NO PHONE CALLS PLEASE
 
DEADLINE: Open until filled. Ideal start date is November 1, 2017, with interviews beginning in mid- October.
 
 
JOB TITLE:                               Mental Health Specialist
 
REPORTS TO:                         Youth Program Manager
 
COMPENSATION:               $50,000 - $55,000 annually, depending on experience.
 
Paid medical, vacation, holiday and personal days
 
STATUS:                            Full-Time/Exempt  
 
GENERAL SUMMARY:  The Mental Health Specialist is responsible for the delivery of culturally responsive, and trauma-informed mental and behavioral health services for lesbian, gay, bisexual, transgender, queer & questioning (LGBTQQ) youth who participate in the Center’s Youth Program, primarily serving homeless and disconnected, transitional age youth (TAY) between the ages of 16 and 24.  The Mental Health Specialist provides crisis intervention triage, counseling, and referral services in individual and group settings. The Mental Health Specialist will consult on cases and interventions with the Youth Program Team.  As a member of the Center’s direct services team, the Mental Health Specialist supports the overall agency mission to provide access to resources, opportunities and connection with each other in a safe, trauma-informed environment.
 
ESSENTIAL JOB FUNCTIONS:
 
Key Responsibilities:
 
·      Crisis Intervention Triage Responsibilities: Provide drop-in crisis intervention triage for Youth Program participants, including, as needed, intake, mental health screening, needs & strengths assessment, and referral to community-based behavioral health care.  Crisis intervention clients may self-refer or may be identified/referred by the Youth Program Team members or a collaborative partner. 
 
·      Counseling & Referral Responsibilities: Provide crisis intervention and trauma recovery counseling to program participants by appointment and drop in. Provide mental and behavioral health case management including assessment, referral, linkage and follow-up with community-based resources.  The Mental Health Specialist will identify evidence-based, time-limited, client empowerment-focused, preventative and harm reductive intervention strategies for all multi-session clients, which may include individual or group interventions. Concurrent caseload will not exceed 15 clients.  Management will establish annual deliverable objectives with Mental Health Specialist.
 
·      Treatment Setting Responsibilities: Work cooperatively with Youth Program Team and management in achieving overall program objectives and maintaining program policies and guidelines. Consult with Youth Program team to review individual cases and intervention strategies.  Communicate regularly and collaborate with community provider partners, including the Queer Service Providers Network and Gender Specialist Meeting, to maintain an integrated system of care for program participants. Attend all required trainings and meetings. Establish and attend regular meetings with external clinical supervisor. The Center provides the Mental Health Specialist with access to clinical supervision.
 
·      Documentation Responsibilities: Record timely progress and referral notes in client case files. Develop and regularly maintain assessment records, case plans and case notes for multi-session counseling clients. Provide Youth Program team with appropriate updates in support of the health and recovery needs of the client.  Provide reports, statistics, written narratives and other administrative documentation as required by management. Provide statistical and narrative descriptions for funder and grant reports as needed.
 
General Program Duties:
 
·         Provide crisis intervention triage, counseling, case management and related behavioral and mental health services as detailed above.
 
·         Actively participate as a member of the program team, including provision of back up support for other Youth Program staff as needed.
 
·         Provide brief trainings for program staff that update best practices in trauma-informed and harm reduction service provision.
 
·         Other duties assigned by Youth Program Manager.
 
Qualifications & Experience
 
1.      Masters degree in behavioral sciences, social work or related field. Licensed or license eligible.
 
2.      Must have training and experience in crisis counseling.  Must have knowledge of evidence-based trauma recovery interventions, including time-limited, client-empowerment focused therapeutic modalities such as cognitive and group therapy.
 
3.      At least one year case management experience with in-home or community-based behavioral health services for children and families, youth in foster care, or juvenile justice-involved youth.
 
4.      At least one year experience with LGBTQQ youth and demonstrated ability to work with homeless and/or marginally housed transitional age youth. Experience with minors desired.
 
5.      Strong communication and conflict management skills.
 
6.      Experience working collaboratively with multiple agencies.  Well-established knowledge of San Francisco’s community-based behavioral health and youth service resources desired.
 
7.      Ability to work independently, collaboratively with supervisor, or as part of a team in a fast-paced, harm reduction environment. 
 
8.      Able to obtain clearance on criminal background check (fingerprinting) and TB test if employment is offered.
 
9.      Computer/PC literacy, including Internet proficiency, Microsoft Office software and networked systems.  
 
10.  Fluency in English required.  Bilingual or ASL skills highly desired. 
 
11.  The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and lift objects up to 30 pounds.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  
 
SF LGBT COMMUNITY CENTER
 
The mission of the San Francisco Lesbian Gay Bisexual Transgender Community Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:
 
     • Fostering greater opportunities for people to thrive.
     • Organizing for our future.
     • Celebrating our history and culture.
     • Building resources to create a legacy for future generations.
 
EQUAL OPPORTUNITY
 
The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status, or any other basis prohibited by statute.
 
APPLICATION PROCESS
 
Submit both resume and cover letter expressing your interest, experience and qualifications to:
 
SF LGBT Center
 
1800 Market Street
 
San Francisco CA  94102
 
Email: jobs@sfcenter.org
 
Or fax to:(415) 865-5501
 
Please include: Mental Health Specialist in the subject line
 
NO PHONE CALLS PLEASE
 
DEADLINE: Open until filled.